Support Team is a team where you manage tickets from people needing help using Trucky Services. You need to help them professionally, listen to their problems in order to give them the best experience possible, to get the issue resolved quickly.
- Be active in Trucky discord server
- Respond quickly and professionally to tickets
- Create and update the Knowledge Base when needed
- Work with other staff members to help solve tickets
- Have a good comprehension and talking in English
- Knowing fluently other languages will always be a plus
- Being interested in giving suggestions, improving the Knowledge Base
- Having already been a support member is a plus
- Problem-solving skills
- Good communication with other staff members
Make sure to take your time to answer all questions, don’t hesitate to make long answers, in order to make a good application.