The Trucky Service Team helps you in either public or private Channels (Tickets) from people who need help with our Trucky Services. You need to help them professionally, and listen to their problems in order to give them the best experience possible, to get the issue resolved quickly. As well you have to take over the moderation aspect on our discord server.
Responsibilities:
- Be active in the Trucky discord server
- Respond quickly and professionally to tickets
- Create and update the Knowledge Base when needed
- Work with other staff members to help solve tickets
- Moderate the Trucky discord server
Requirements:
- Have good comprehension and talking in English
- Knowing fluently other languages will always be a plus
- Being interested in giving suggestions, improving the Knowledge Base
- Having already been a support member is a plus
- Problem-solving skills
- Good communication with other staff members
Make sure to take your time to answer all questions, and don’t hesitate to give long answers, in order to make a good application.